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Jim Ward, PresidentADC has developed a highly customizable routing and scheduling solution—Elite EXTRA —an advanced dispatch management software built on a cloud platform, leveraging mobile technology. The solution can fit into any logistic company without disrupting their existing systems, enabling logistics, and distribution companies to plan their transportation routes efficiently.
As a standalone solution, Elite EXTRA has developed as one of the most robust and flexible dispatch management systems on the market, assisting organizations to streamline their dispatch and routing operations. “We have spent the last ten years ensuring that our solution can be customized for any B2B or B2C type of delivery or service-based operations,” explains Jim Ward, President, and Founder of Elite EXTRA. The platform allows clients the ability to easily create routes in optimized sequences, dispatch them to mobile devices, and track drivers in real-time. Whereas, the signature capture, barcode scanning and advanced reporting functionalities deliver enhanced accountability and visibility. Moreover, as a cloud-based SaaS platform, Elite EXTRA’s implementation is seamless, allowing organizations to bypass the need for hardware or server installs. Also, the company delivers the solution tailored to the client requirements.
EXTRA is developed as one of the most robust and flexible dispatch management systems, assisting organizations across the globe in streamlining their dispatch and routing operations
With Elite EXTRA, as soon as a service or delivery call is initiated, and paid for, the company gets the location of the service or delivery call immediately through the dispatch map-based software, allowing seamless transition into the role planning stage. “We have various methodologies to automate the route planning so that routes are created and optimized automatically. Whether the job is time- or capacity-based, it is just going to flow from dispatch to the drivers Android or iOS device, efficiently becoming their ‘electronic clipboard’ for the day,” explains Ward.
The company’s focus today is not just on expanding their solutions, but also extends their exciting vision to an innovative future on a concept of automated dispatch. The solution will be designed with software as the mediator for delivery, so, even if the logistics company does not have a driver the software can route a driverless vehicle or a drone for the delivery on time without any hassle. The software will be able to suggest to the customer that an order was just placed, with the option to choose the best set of drivers that will be able to get these products delivered in the timeframe. The software can access the locations of all the drivers and the pickup locations as well.
Since its inception, Elite EXTRA has grown and evolved as a software solution. Another aspect of Elite EXTRA in the routing solutions space is the fact that the company’s expertise is not just limited to their solutions, but also extends to efficient customer service. This is one of the core reasons for the successful retention rate of Elite EXTRA—over 90 percent, a rate which every organization strives to achieve.
Company
Elite EXTRA
Management
Jim Ward, President
Description
Delivers an online, advance dispatch management, real-time tracking and routing solution for logistics companies
EAU CLAIRE - Elite EXTRA, a last-mile software provider, is bringing its newest product, Returns Automation, to the market. The product aims to transform the last-mile B2B returns experience by enhancing transparency, trackability, and efficiency.
Returns Automation is a returns management software that offers a multitude of features to improve the reverse logistics experience for businesses and buyers. Among these features is a dashboard for businesses to digitally manage every return, a customer portal for customers to easily request returns, and a BI system underneath to automatically enforce return policies.
Elite EXTRA President and Founder, Jim Ward, explains how after 15+ years of helping companies optimize their delivery operations, the company has developed Returns Automation to fill the void of product returns.
"For years, B2B companies have been in an arms race to modernize and streamline their delivery operations to keep up with customer demand," said Ward. "Meanwhile, these same companies are still managing product returns using paper returns slips. That's simply not good enough when customers are used to the smooth returns experiences offered by B2C retailers."
Another key issue that Returns Automation looks to solve is the high costs associated with product returns. This pain point is ever-present as companies look to save costs wherever possible in the midst of economic uncertainty. By increasing returns efficiency, reducing lost products, and ensuring return requests are verified, the solution looks to ease the financial burden of returns.
"Returns Automation has made a positive impact on our returns process faster than I expected," John Book, an early adopter of Returns Automation in the automotive industry, says. "No more cumbersome return write-ups for drivers, everyone knows the status of each return, and customers have every purchase at their fingertips. I was surprised how well rolling out the portal to our customers has gone with over 95% adoption so far."
Discover the benefits of Elite EXTRA and its new Returns Automation product today. Visit the company's website to learn more.
Elite EXTRA is a logistics software company offering industry-leading solutions for the last mile of the supply chain. Included in its software suite is a logistics management software (Routing & Dispatch), a third-party delivery platform (Delivery Network) and a returns management software (Returns Automation). With over 15 years of industry experience, Elite EXTRA prides itself in developing innovative solutions that keep companies on the cutting edge, and offering second-to-none customer support.